Shipping policy
Last updated: 11 oct 2026
This policy explains delivery for orders from Khumalo Capetown at https://khumalo-capetown.com/
Review the delivery information for your address at checkout before placing an order.
1. Destinations and dispatch locations
We offer delivery to ZA. Address eligibility is confirmed at checkout.
Restricted-access locations, remote areas, lockers and postal boxes may require a supported delivery service; contact us before ordering if uncertain.
Orders are dispatched from CHINA. A South African customer market does not necessarily mean every item ships from South Africa.
If goods are fulfilled internationally or from multiple facilities, the relevant arrangement must be disclosed before purchase. We do not promise a Cape Town warehouse or local manufacture unless expressly confirmed.
2. Processing and transit estimates
Normal order processing is 3-5 business day after payment authorisation.
Estimated delivery to South Africa is 15 days
The offer or checkout should specify whether the displayed estimate includes processing or is transit time only. Unless expressly stated otherwise, business days exclude weekends and public holidays relevant to the fulfilment operation.
Pre-orders, personalised goods and temporarily unavailable products may have separate dates disclosed on their product pages. We will notify you about a material change.
A "ships by" date concerns dispatch and is not a guarantee of arrival that day. If we expressly agree to a firm delivery deadline, that agreement is not overridden by a generic estimate in this policy.
3. Shipping charges
Our delivery fees and free-shipping conditions are [ZAR 0.00 SHIPPING FEE ON ALL ORDERS]. The total applicable to your order is shown before payment.
Any remote-area surcharge must also be disclosed before purchase or agreed before additional payment. Where free shipping is offered without a threshold, no undisclosed minimum order amount applies.
Free outbound shipping does not mean free change-of-mind return shipping. Those costs are explained in our Return and Refund Policy.
We do not retrospectively charge the original free delivery solely because an eligible item is returned.
4. Customs and import charges
The arrangement for customs clearance, import VAT, duties and courier clearance fees is included in the price.
This must state clearly whether the price includes those amounts or whether an identified amount or method of calculation applies to the customer. Where charges cannot reasonably be calculated in advance, the pre-purchase disclosure must explain that additional charges may arise and their nature.
We will not describe a price as fully inclusive and later shift undisclosed mandatory import costs to you.
Customs may require additional information for lawful clearance; contact support if you receive a request you do not understand. Do not pay an unfamiliar link without verifying it with the carrier and our support team.
5. Tracking and split shipments
Where tracking is available, we send the reference or link after dispatch to the contact details provided.
Tracking may take time to show the first scan. Contact us if it remains inactive beyond the carrier's normal update period or beyond the expected delivery window.
Items may be sent in separate parcels where fulfilment requires it. We will provide available tracking for each parcel and explain any remaining items.
A split shipment does not create extra delivery charges without prior disclosure and agreement.
6. Address information and delivery attempts
Provide the correct recipient name, street address, postcode, contact number and any access instructions.
Notify us immediately of an error; changes after dispatch may be limited by the carrier. If a parcel cannot be delivered, we will help determine why and explain the options for redelivery, collection or return.
Where a failed attempt is caused by an incorrect customer-supplied address or an agreed delivery arrangement not being met, reasonable additional costs may apply if lawful and explained. They are not an automatic forfeiture of the purchase price.
A failed attempt caused by our error or the carrier's failure will not be treated as your fault without investigation.
7. Delays and fulfilment failures
Carrier backlogs, customs inspections and disruption can affect estimates. Contact support when the expected window is missed.
We will investigate and provide the available information. We remain your point of contact for the order; you are not required to resolve our supplier or courier arrangements alone.
Where applicable under South African electronic-transaction law, orders must be executed within 30 days unless another period was agreed. If that timeframe is missed, the applicable seven-day written-notice cancellation right remains available.
If goods become unavailable, we will notify you and issue the required refund within the legal deadline. Estimates and disruption clauses do not authorise indefinite delays.
8. Lost, damaged or disputed delivery
If a parcel is missing, damaged or marked delivered when you have not received it, contact info@khumalo-capetown.com with the order and tracking references.
Check with household members or an agreed reception point where practical. We will request carrier evidence and investigate; a tracking status alone does not automatically settle a disputed delivery.
Keep packaging and photographs where possible if goods arrive damaged. Prompt reporting assists the claim, but a short reporting request does not remove statutory rights.
Where loss, damage or failed supply is our responsibility, we will arrange the appropriate replacement or refund and any necessary return at our expense.
9. Delivery risk and returns
We bear responsibility for delivery in accordance with the agreed arrangement and applicable law. We do not disclaim all responsibility once a parcel leaves a warehouse.
If you request an unattended drop-off or authorise a recipient, we will consider the specific authorisation and applicable law when assessing subsequent issues.
Refusing delivery is not always enough to identify a cancellation, so please notify support of your decision. An eligible cancellation or return will be handled under the applicable policy and law.
Contact info@khumalo-capetown.com for assistance.